Returns & Exchanges

We do not accept cancellations, returns or refunds after the order (and payment) is made. Please be in touch prior to checkout with any questions that you may have. 

All products and parcels are carefully inspected before shipping out to our customers. In the event that you receive a defective or damaged item, we sincerely apologise for the inconvenience caused. Please notify us immediately within 3 working days after receiving your parcel at hello@tsutsumisquare.com with photographs of the damaged item and your Order Number. We will work together to find a solution.

We regret we are unable to address any issues pertaining to the items if you do not notify us within the stipulated time frame. 

 

Exchanges (if applicable)

We only accept exchanges for items if they are defective or damaged.

All products and parcels are carefully inspected before shipping out to our customers. In the event that you receive a defective or damaged item, please contact us immediately at hello@tsutsumisquare.com within 3 working days after receiving your parcel, with photographs of the damaged item and your Order Number. We will respond with further instructions for the exchange.

Please note the following:

  • Returned items must be in original condition: unused and unwashed.
  • Please send the items to be returned via trackable modes of delivery. We will not be responsible for any lost item. Delivery fees for the return shall be borne by you and will not be reimbursed.
  • Once we receive the defective / damaged item, we will send out the replacement item.
  • If the exact replacement item is not available, we will offer alternative item of similar value for exchange.
  • What are not considered as defects:
    • differing print placements and slight colour variations from that illustrated on our website.
    • difference of 0.5cm-2cm in the measurements of the item(s) received from that stated on our website and packaging box.
    • mild thread nesting typically occurring in factory production.

 

 

Tsutsumi reserves the right to make amendments to any of the above Terms & Conditions.